• Technology Support Rep I

    Job Location US-FL-Tampa
    Job ID 0818-19156
    HNTB Job Title
    Technology Support Rep I
    Position Type
    Regular Full-Time
    Category
    Information Technology
  • Why Choose HNTB?

    For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

    At HNTB, we’re encouraged to go beyond discovering mere solutions that will impact our very landscape. We are encouraged to ask, “What if?” Our HNTB family fosters an inventive and resourceful commitment to finding unique answers to complex problems. We believe that the act of wondering sparks creativity. We will work to foster your creativity, career and personal growth. Come join HNTB and unleash your spark of imagination.

    For you, “together” can mean the chance to put together an exciting career. At HNTB “together” also means collaborating across geographies and disciplines within the firm. And “together” means that we are partners with our clients. Our goals are linked, and their success is our success. “Together” means that we are engaged in the communities we serve — we live there — and are committed to their growth and development.

    Overview

    The time is right to join HNTB!  We are seeking a Technology Support Rep I to join our Information Technology team.

    Job Summary

    Responsible for minimizing business downtime caused by technical problems by prioritizing all incoming requests, and documenting all details in the support ticketing system. Performs software installs, hardware imaging and support, basic network troubleshooting, and user account management. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Works on problems of limited scope. Utilizes standard procedures or practices or receives regular guidance from others.

    Essential Responsibility

    • Performs hardware imaging and equipment deployments.
    • Performs software installs.
    • Answers incoming support phone calls from customers.
    • Performs basic hardware, software, network troubleshooting.
    • Triage, prioritizes and resolves incoming incidents & service requests tickets.
    • Performs other duties as assigned.

    Basic Qualification

    High School Diploma/GED or equivalent

    Preferred Qualification/Skills

    - Bachelor's degree
    - 2 years related IT experience
    - Effective verbal, written communication and problem-solving skills
    - Exceptional customer service, ability to interact effectively and cooperatively with employees at all levels
    - Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
    - Able to operate in fast-paced organization and handle multiple responsibilities or projects simultaneously
    - Ability to travel 2-3 days a month
     
    *LI-NF
    *IND

    General Work Conditions

    Office Environment: Work is generally performed in an office environment in which there is only minimal exposure to potentially unpleasant working conditions. Incumbent must have the ability to stand and sit frequently, and reach horizontally as well as vertically for overhead use.


    HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran. 

    The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law.  In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate.

     

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