Technology Support Rep II

US-NC-Raleigh
1117-17223
HNTB Job Title
Technology Support Rep II
Position Type
Regular Full-Time
Category
Information Technology

Why Choose HNTB?

For more than a century, HNTB has helped deliver infrastructure solutions that best meet the unique needs of our clients. With client relationships spanning decades, we understand infrastructure life cycles and have the perspective to solve technical challenges with clarity and imagination. We are far more than a design firm. We see and help address far-reaching issues of financing, legislation, design, construction, community outreach and ongoing operations. As employee-owners committed to the highest levels of performance, we enable clients to achieve their goals and inspiring visions.

At HNTB, we’re encouraged to go beyond discovering mere solutions that will impact our very landscape. We are encouraged to ask, “What if?” Our HNTB family fosters an inventive and resourceful commitment to finding unique answers to complex problems. We believe that the act of wondering sparks creativity. We will work to foster your creativity, career and personal growth. Come join HNTB and unleash your spark of imagination.

For you, “together” can mean the chance to put together an exciting career. At HNTB “together” also means collaborating across geographies and disciplines within the firm. And “together” means that we are partners with our clients. Our goals are linked, and their success is our success. “Together” means that we are engaged in the communities we serve — we live there — and are committed to their growth and development.

Overview

The time is right to join HNTB Corporation!  HNTB is currently seeking a Technology Support Rep II to join our IT team at our Raleigh, NC office location.

Job Summary

Responsible for providing technical support to the business. Performs hardware, software and network troubleshooting and diagnosis for problems of moderate complexity. Also performs office move technology logistics, equipment lease replacements, cost optimization and daily file server administration. The team mission is to provide prompt, friendly, customer-focused support to minimize TOJ disruptions by following standard, repeatable processes. Receives a moderate level of guidance and direction.

Essential Responsibility

  • Triage, prioritize and resolve incoming incidents & service requests tickets and building the knowledge base through submission of knoweldge articles.
  • Perform hardware imaging and equipment deployment coordination, including with Cost Optimization group, Verian input, lease pickup process, and coordination with end-users.
  • Performs software installs as part of troubleshooting/problem resolution, as well as the lease/replacement hardware build process.
  • Performs basic hardware, software, network troubleshooting of moderate scope and complexity.
  • Answers incoming support phone calls from customers.
  • Responsible for local office move logistics (physically moving the equipment, setup, etc.).
  • Allocation breakdown may fluctuate due to business demands.
  • Performs other duties as assigned.

 

Basic Qualification

High School Diploma/GED or equivalent
1 year related IT experience

Preferred Qualification/Skills

- Bachelor's degree in Computer Science, Information Technology or related degree
- 2 years related IT experience
- Effective verbal, written communication and problem-solving skills
- Exceptional customer serivce, ability to interact effectively and cooperatively with employees at all levels
- Self-starter with ability to work independently under pressure and react quickly and in support of changing priorities
- Able to operate in fast-paced organization and handle multiple responsibities or projects simultaneously so organization skills are key
- This position covers Charlotte, NC as well so monthly and quarterly overnight trips are expected 
*LI-NF

General Work Conditions

Office Environment:  Work is generally performed in an office environment in which there is only minimal exposure to potentially unpleasant working conditions.  Incumbent must have the ability to stand and sit frequently, and reach horizontally as well as vertically for overhead use.


HNTB Corporation is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran. 

The HNTB Companies are an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law.  In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States (if the position is or will be one which is subject to U.S. law). We will provide reasonable accommodation for qualified individual with a disability where appropriate.

 

“EEO is the Law” Poster

“EEO is the Law” Poster Supplement

Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed